Shopping FAQs
In this space, we have gathered the most common questions that our customers usually ask. This information is essential for you to have a smooth and satisfactory shopping experience. Check out the answers to your questions below!
What are the payment methods?
We accept a variety of payment methods to make your purchase easier. Available options include:
Credit Card: We accept all major credit cards.
Boleto Bancário: A practical option for those who prefer not to use a card.
Bank Transfer: Direct payments into account.
Digital Payment: Platforms such as PayPal, PIX and others.
BTC and cryptocurrencies
How much does shipping cost?
Shipping costs vary depending on your purchase total and shipping address. You will see the exact shipping cost at checkout before confirming your purchase.
How are shipments made?
We work with the best carriers to ensure your order arrives quickly and safely. Our partners include:
Mail
Local carriers
Express Delivery Services
Where can I receive my order?
We ship to all of Brazil. No matter where you are, we guarantee that your order will be delivered to your door.
How long will my order take to arrive?
Delivery time depends on the shipping method you choose at checkout. In general, delivery time is 7-15 business days after payment confirmation. For express options, the time may be reduced.
NOTE: However, our customers have reported that they have received their payment well before that.
What is the deadline for making an exchange?
You can request an exchange within 15 days of making the purchase. It is important that the product is in perfect condition and with the original packaging.
What should I do if the product does not arrive in good condition?
If you receive a damaged product or one that does not match what you ordered, don't worry! Contact us at sac@puromeldeabelha.com.br and we will resolve the situation by sending you a new item.
We hope this information has answered your questions. If you need further assistance, our team is here to help!